Privacy Policy
Last updated: 1 August 2026
Roundhouse Decorators (the “Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at https://britroundup.click (the “Site”), contact us by phone or email, or engage our painting and decorating services in Bristol and surrounding areas. Please read this policy carefully. If you do not agree with the terms, please do not access the Site or provide personal data.
1. Who we are and how to contact us
We are Roundhouse Decorators, a Bristol-based painting and decorating business. Our contact details are
Email: [email protected]
Phone: 0117 444 2060
Postal: Bristol, BS1, United Kingdom (by appointment only)
For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller for personal data processed in connection with our services and this Site.
2. Data we collect
We may collect and process the following categories of personal data
Identity Data: first name, last name, title.
Contact Data: address, email address, telephone number.
Property & Project Data: service address, access details, photos you provide, notes about surfaces, measurements and preferences.
Communication Data: enquiries, emails, messages, feedback and reviews you provide.
Transaction Data: quotes, invoices, payment status and related records (we do not store full card details).
Technical & Usage Data: IP address, browser type, device identifiers, time zone, pages viewed, and interactions with the Site (via cookies and similar technologies).
3. How we collect data
We collect data when you
Submit a form, email or call us to request a quote.
Arrange and attend a survey at your property.
Accept a quote and engage our services.
Leave a review or provide feedback.
Browse the Site, where certain Technical Data is collected automatically via cookies.
4. How we use your data
We use personal data to
Provide quotes, schedule surveys and deliver painting and decorating services.
Manage our relationship with you, including customer service and aftercare.
Send service-related communications, such as appointment reminders or updates to your project.
Process and manage payments, invoices and accounting records.
Improve our services, website and user experience.
Comply with legal and regulatory obligations, including tax and insurance requirements.
With your consent, send occasional updates or promotions relevant to Bristol homeowners.
5. Legal bases for processing
We rely on the following legal bases under UK GDPR
Contract: to take steps at your request prior to entering into a contract and to perform our contract with you.
Legitimate Interests: to run and improve our business, respond to enquiries, maintain records, prevent fraud, and for limited direct marketing where appropriate and expected.
Consent: for optional communications and certain cookies/analytics. You can withdraw consent at any time.
Legal Obligation: to meet tax, accounting and regulatory requirements.
6. Sharing your data
We share personal data only when necessary. Typical recipients include
Professional service providers who help us run our business (e.g., email hosting, cloud storage, job management software, analytics).
Payment and banking providers to process transactions.
Access or safety partners, such as scaffolding providers, where required for your project.
Regulators, law enforcement or insurers where we must disclose data by law or to protect our rights.
We do not sell your personal data.
7. International transfers
Some of our service providers may store or process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or providers certified under recognised frameworks.
8. Data retention
We retain personal data only for as long as necessary for the purposes set out in this policy
Enquiry and quote data: typically up to 24 months from last contact.
Project and invoice records: generally 7 years to satisfy HMRC and accounting obligations.
Email and communication records: typically up to 36 months, unless required longer for legal or insurance reasons.
Cookie/analytics data: retained according to our Cookie Policy.
9. Your rights
Under UK GDPR, you have the right to
Access: request a copy of your personal data.
Rectification: correct inaccurate or incomplete data.
Erasure: request deletion of your data where there is no good reason for us to continue processing it.
Restriction: request that we limit the processing of your data.
Portability: receive your data in a structured, commonly used format and have it transmitted to another controller where feasible.
Object: object to processing based on legitimate interests and to direct marketing.
Withdraw consent: where processing is based on consent, withdraw at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise these rights, contact us at [email protected]. We may need to verify your identity to protect your data.
10. Your rights under CCPA/CPRA (California residents)
While we are a UK business serving primarily Bristol and the surrounding area, if the California Consumer Privacy Act (as amended by CPRA) applies, California residents may have rights to:
Know what categories of personal information we collect and the purposes of use.
Access specific pieces of personal information we hold about you.
Request deletion of personal information, subject to lawful exceptions.
Correct inaccurate information.
Opt out of the sale or sharing of personal information (we do not sell personal information).
Non-discrimination for exercising privacy rights.
To exercise these rights, email [email protected] with “CCPA Request” in the subject line.
11. Security
We implement appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls and staff awareness. No method of transmission or storage is entirely secure; if you suspect any security breach, please contact us immediately.
12. Cookies and analytics
We use cookies and similar technologies to operate the Site and understand how it is used. For full details, please see our Cookie Policy. You can manage cookie preferences through our on-site banner and your browser settings.
13. Children
Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us so we can delete it.
14. Third-party links
Our Site may include links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to read their privacy notices.
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The updated version will be indicated by a revised “Last updated” date and is effective when posted on the Site.
16. How to complain
If you have concerns about our use of your personal data, please contact us first at [email protected] so we can try to resolve your issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk; telephone 0303 123 1113; or by post at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Contact
Questions about this policy can be sent to [email protected] or by post to Bristol, BS1, United Kingdom (by appointment only).